8999b Privacy Policy — Your Information Is Safe With Us
This document contains a complete description of how your personal information is collected, stored, and kept secure on the 8999b platform.
01 Introduction
8999b ("we", "us", or "platform") is a mobile-first online casino and betting platform in Bangladesh. We place the highest importance on our users' privacy. This privacy policy will inform you about what types of information we collect when you use the 8999b website or application, how we use that information, and how we keep it secure.
By registering on or continuing to use our platform, you are considered to have read, understood, and agreed to the terms of this privacy policy. If you disagree with any part of this policy, please refrain from using our platform.
This privacy policy applies only to 8999b's website and services. We are not responsible for third-party websites or services.
02 What Information We Collect
8999b collects various types of information that help us provide and improve our services. Below is a description of the information collected:
a) Registration and Identity Information
- Full name and date of birth (for age verification — applicable to users aged 21 and above)
- Mobile phone number and email address
- National ID (NID) or passport number (where applicable)
- Residential address
b) Financial Information
- bKash, Nagad, Rocket, or Upay account numbers (for transaction processing)
- Bank account details (for bank transfers)
- Transaction history — deposits, withdrawals, and bonus activity
c) Technical Information
- IP address and device identifiers
- Browser type and version
- Data collected from cookies and similar tracking technologies
- Login times and usage patterns
- Gaming activity history
d) Voluntarily Provided Information
- Information you provide when contacting customer support
- Information provided when participating in surveys, competitions, or promotional activities
03 Purpose of Information Use
8999b uses your personal information for the following purposes:
- Account Management: Creating, verifying, and managing your account.
- Service Delivery: Ensuring gaming, betting, and transaction processing.
- Security: Detecting and preventing fraudulent activity.
- Age Verification: Ensuring that only persons aged 21 or above can use our platform.
- Customer Support: Responding to your complaints, questions, and requests.
- Marketing and Communications: Sending promotional information, bonus offers, and updates with your consent.
- Platform Improvement: Analysis and research to improve the quality of our services.
- Legal Compliance: Adhering to applicable laws and regulations.
We never sell your information to third parties. Information sharing occurs only in specific circumstances, which are described below.
04 Information Sharing and Disclosure
8999b may share your information with third parties in the following limited circumstances:
Service Provider Partners
We work with trusted third parties to operate our platform — such as payment processors, technology providers, and customer service providers. These partners receive only the information necessary for their designated tasks and operate under strict confidentiality agreements.
Legal Requirements
We may be required to disclose information under a court order, a directive from a government authority, or the requirements of applicable law. This is outside our control and is handled in accordance with strict legal processes.
Corporate Changes
In the event of a company merger, acquisition, or asset transfer, user information may be transferred. In such cases we will notify users in advance.
8999b never sells, leases, or exchanges your personal information for marketing or commercial purposes.
05 Cookies and Tracking Technologies
8999b uses cookies and similar technologies on our website. Cookies are small data files stored on your device.
Types of Cookies
- Essential Cookies: Essential for the core functionality of the website. Without these, the site will not work properly.
- Functionality Cookies: Remember your preferences and settings, such as language selection.
- Analytics Cookies: Help us understand how our site is being used.
- Targeting Cookies: Used to show relevant advertisements and offers based on your interests.
You can control or disable cookies through your browser settings. However, disabling certain cookies may make some features of our platform unavailable.
06 Data Security Measures
8999b uses industry-standard security technologies to keep your personal and financial information secure:
- SSL Encryption: All data transfers are protected by 256-bit SSL encryption.
- Two-Factor Authentication: An additional security layer for account access.
- Secure Servers: All data is stored on secure, protected servers.
- Regular Security Reviews: Our systems undergo regular security testing.
- Staff Training: Our team is trained in best practices for protecting privacy.
Although we apply industry-standard security measures, no digital system is 100% risk-free. We therefore advise users to remain cautious as well — do not share your password with anyone and avoid logging in from public devices.
07 Data Retention Period
8999b retains your personal information only for as long as necessary or required to meet legal obligations. Retention periods vary depending on the type of information:
- Account Information: For the duration the account is active and for a defined period after it is closed.
- Transaction Records: For the period required by financial regulatory requirements.
- Communication Records: For a defined period for the purpose of improving customer service quality.
- Cookie Data: Session cookies are deleted when the browser is closed; persistent cookies are automatically deleted when they expire.
Information may be retained beyond the periods mentioned above if required for legal obligations or dispute resolution.
08 Your Rights and Controls
As a user of 8999b, you have the following rights:
Right to Access Information
You have the right to know what personal information we hold about you. You can make a request in this regard via live chat or email.
Right to Correct Information
If there is any inaccuracy or incompleteness in your information, you can request a correction. This can be done through your account settings or by contacting us.
Right to Delete Information
In certain circumstances you can request the deletion of your personal information. However, financial transaction records and information related to legal obligations must be retained for the required period.
Right to Opt Out of Marketing Communications
You can stop receiving promotional emails or messages at any time. This can be done by going to account settings or by contacting us directly.
To exercise your rights or if you have any questions, contact us via live chat or email. We are ready to serve you 7 days a week, 24 hours a day.
09 Minor Protection
8999b provides services only to persons aged 21 or above. We do not intentionally collect any personal information from minors.
Age is verified at the time of registration. If we learn that a minor has registered on our platform, we will immediately close that account and delete the associated information.
If you believe a minor is using our platform, please notify us immediately.
10 Third-Party Services and Links
Our platform has integrations with game providers such as PG Soft, Pragmatic Play, JILI, Spribe, and other software providers. These providers are governed by their own privacy policies.
Approved payment gateways such as bKash, Nagad, Rocket, and Upay are used for payment processing. These payment platforms maintain their own security and privacy standards.
8999b is not responsible for the privacy practices of third-party websites or services. We advise you to read the privacy policy of any third party before interacting with them.
11 Changes to This Policy
8999b may update this privacy policy from time to time. If significant changes are made to the policy, we will display a notice on our platform and inform users through their contact details.
Continued use of the platform after an update will be taken as your agreement to the revised policy. We therefore request that you review this policy regularly.
The date of the most recent update to this policy is stated at the top of the page.
12 Contact Us
If you have any questions, concerns, or complaints about this privacy policy, please contact us. We will get back to you as soon as possible.
- Live Chat: Available 24/7 via our website.
- Email: [email protected]
Our privacy team provides support in Bengali and your inquiry will receive full attention.
Have More Questions?
Our expert team is always ready to help with any questions about the privacy policy or your data.